TERMS OF BUSINESS
View our fully disclosed terms of business.
View our fully disclosed terms of business.
The estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of the estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties changes their rates and charges.
We may not know the amount of third party charges in advance of the funeral, however we will give you the best estimate of such charges on the written estimate. The actual amount of the charges will be detailed and shown on the final account.
If you amend your instructions, we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list.
We will add VAT to our charges where applicable, and at the rate applicable when we prepare the invoice.
We require a Non refundable 100% deposit on our Direct funeral packages and a non refundable 50% deposit on our Simple funeral package as for the other funeral packages we supply we do not require any deposit on our other funeral packages unless stated at the time of arranging.
The final balance is due for payment within 30 days of our account, unless otherwise agreed by us in writing.
The final account is sent to you one week after the funeral.
The direct funeral will need to be paid on time of arrangements being made.
If you fail to pay us in full on the due date we may charge you interest:
We may recover the cost of taking legal action to make you pay.
You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or Indirectly including financial costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.
This means that you are liable to us for losses we incur because you do not comply with these terms, for example we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may also recover the fees we incur from you. Further details regarding these fees are available on request. We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.
Words shown in Italics are defined in the general data protection regulations 2018 (“the Regulations”)
We respect the confidential nature of the information given to us, and where you provide us with personal data (“Data”) we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services unless you give us your express permission for use in our marketing, In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. We will not pass your details to third parties for marketing purposes whatsoever.
Under the regulations you have the right to know what data we hold on you and you can, by applying to us to in writing and paying a fee, receive copies of that data. When you sign the acceptance you are giving us permission to keep your details on record.
The consumer contracts(information, cancellation and additional charges) regulations 2013 may give you the right to terminate this agreement in the cooling-off period of fourteen days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for the goods and services already supplied.
This agreement may also be terminated before the services are delivered: (1) by us if you fail to honour your obligations under these terms and (2) by you communicating to us in writing, terminating you instructions.
If we or you terminate your instructions you may, depending upon the reasons for terminations, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.
All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there maybe instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case we will attempt to contact you in advance, and advise you of alternative arrangements.
Your continuing instructions will amount to your continuing acceptance of these terms of business.
Your instructions will not create any right enforceable by virtue of the (contracts right of third parties act 1999) by any person not identified as our client.
If any of these terms are unenforceable as drafted:
This agreement is subject to English law if you decide to commence legal action, you may do so, in any appropriate English.